Groupe Tecnic 2000 Inc. (hereafter called “Tecnic”) exploits the following websites and (hereafter called “Website”). The use of the Website is governed by the conditions applicable to online purchasing appearing below and constitutes a contract between you and Tecnic. These conditions may be changed at any time by Tecnic. Tecnic operates its business and Website in Canada, in the province of Québec.

By using the Website, you agree that you have read and understood these conditions. If you wish to remain free from these conditions, you cannot use the Website nor order products through the Website.​

1. General Conditions

a. Restrictions concerning the use of the Website

No material from the Website may be copied, published, or translated in any way whatsoever, without Tecnic’s prior written consent.​

b. Trademarks

The trademarks and logos used or displayed on the Website are trademarks that have been registered by Tecnic or a third party. You are not permitted to use the trademarks displayed on the Website without written consent by the owner of the trademark.  

c. Copyrights

When using the Website, you must ensure that you do not infringe on any copyrights. The Website, its content and its design were developed by Tecnic and are protected by copyright.​

d. Limitation of responsibility

Although Tecnic does everything possible to ensure that the Website contains no errors, Tecnic disclaims any responsibility for any errors that may appear on the Website. It represents the best information we were able to obtain overall.  We welcome users to notify us of any errors that may have occurred during the design of the Website.  Companies linked to the site, Tecnic directors, employees, representatives or agents cannot be held liable for any damages directly or indirectly linked to using the Website. The Website and all information shown on it are not implicitly or explicitly guaranteed. Certain products may be slightly different from the illustrations that appear in the Online store section.

Should Groupe Tecnic 2000 Inc. be held liable in favour of a Website user, this said liability will be limited to the amount paid to Tecnic when a product was purchased via the Website.

All disputes related to sales or the disregarding of sales conditions that are applicable when purchasing from the Tecnic Website are under the jurisdiction of Quebec laws.

2. Transaction Security

Tecnic uses security measures to protect you against the loss or unauthorized use of your personal information that will be transmitted to the Website, such as information related to your credit card. The servers use information-transmission technology “Secure Socket Layers” (SSL 128 bits), which makes data transmission extremely secure. When you attempt to provide credit card data, the site is immediately redirected to a page beginning with "https." This is Desjardin’s page, our provider. This means the information you are transmitting is being Encrypted.

When making a transaction, information such as credit card number or expiration date is sent to Desjardins via SSL 128 bits to get transaction authorization. Please note that none of your credit card data is kept on our Website server. If you are preoccupied with your credit card confidentiality on the internet, Tecnic invites you to submit your order by phone and speak to a representative at 1 888 277 - 1137.

For more information on personal information confidentiality, also visit  Privacy Policy.

3. Payment Mode

Paying by credit card is the only way to make online purchases on our Website. We accept VISA and MasterCard. Only the credit card holder can make a purchase online.

4. Prices

All prices shown on the Website are in Canadian funds. The asking price for a product on our Website may differ from the asking price of the same product in affiliated Tecnic Driving Schools. Federal and provincial taxes are not included in the prices.

5. Shipping and Delivery

Products purchased on the Tecnic Website will be delivered to you by Canada Post. Your payment transaction must have been completed and authorized for Tecnic to forward your order.

Delivery charges will be indicated in the shopping cart before completing the purchase order. These charges vary according to the weight of purchased item.

Delivery time may vary according to destination. Generally, delivery takes 3 to 5 business days, but in distant areas, it may take up to 7 days. Purchases made after 3 p.m. on Fridays will be processed on the following Monday.

6. Cancelling an Order

To cancel an order made on the Website, just contact Customer Service by calling toll-free 1 888 277-1137 from Monday to Friday between 9 a.m. and 4 p.m. (EST). If your order has not already been shipped, we will simply cancel it and rapidly refund your credit card.

7. Returns and Exchanges

Books purchased on the Website can be returned within 10 days from the purchase. We will reimburse the price paid for the book minus delivery charges. Online exams are not refundable. Gift certificates are not refundable or redeemable for cash.

Where to return the merchandise? Before returning a book, you must contact us and get an authorization number. Once you obtain this number, you can return the merchandise within 10 days of the approval provided by customer service. Return the merchandise in adequate wrapping with a copy of your purchase order and the authorization number for the book.
The return and exchange policy only applies for items purchased online. If you purchased items in a Tecnic Driving School, the return or exchange policy may vary depending on the affiliate.

Send the book to the following address:
Groupe Tecnic 2000 inc.
Customer Service
1545 boul. Le Corbusier - suite 66
Laval, QC   H7S 2K6

After receiving and inspecting the book, we will credit your account and notify you by email.

Note : You must assume the delivery and return charges. However, if the book was damaged or defective at the time of delivery, we will reimburse the total cost of your purchase, including delivery charges. We cannot be held responsible if the merchandise is damaged when returned because of inadequate wrapping.  We suggest that you return the merchandise by a mail delivery service that carries insurance and signed delivery documentation.

8. Customer Service

If you have any questions about the online store or the status of your order, call customer service toll free at 1 888 277-1137 from Monday to Friday from  9 a.m. to 4 p.m. (EST) or fax: 1 450 681-5447.

You can also write to us:​
Groupe Tecnic 2000 inc.
Customer Service
1545 boul. Le Corbusier - suite 66
Laval, Qc  H7S 2K6