Terms of Use

Last updated: September 22, 2026

Please read these Terms of Use (the “Terms”) carefully. They govern your access to and use of the website operated by Groupe Tecnic Canada Inc. at tecnic.ca and mondossier.tecnic.ca (collectively, the “Website”), which presents the services of the Tecnic driving school, as well as its online student portal called MonDossier. MonDossier allows students, among other things, to schedule their driving lessons, access their student file and manage their account. These Terms apply to any person who accesses or uses the Website or MonDossier. Groupe Tecnic Canada Inc. is referred to herein as “Groupe Tecnic Canada”, “we”, “us” or “our”, and you are referred to as “you” or “your”.

IMPORTANT: These Terms govern only the access to and use of the platform, the Website and MonDossier. They do not govern enrolment in driving lessons or the driving lesson contract entered into between you and the driving school, which are subject to the provisions of the driving lesson contract. In the event of any inconsistency between these Terms and the driving lesson contract, the provisions of the driving lesson contract shall prevail.

To the extent permitted by law, we reserve the right to modify these Terms, or any part thereof, at any time. We will provide you with at least thirty (30) days’ written notice before any material change takes effect. The modified Terms take effect upon their publication or on any later date indicated in the notice, and apply to your use of the Website and MonDossier. If you do not accept a change, you may stop using the Website and MonDossier and close your Account.

THESE TERMS CONSTITUTE A BINDING AGREEMENT REGARDING YOUR USE OF THE WEBSITE AND MONDOSSIER. BY ACCESSING THE WEBSITE AND CREATING AN ACCOUNT OR USING MONDOSSIER, YOU:

(I) CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS;
(II) ACCEPT THESE TERMS AND AGREE TO BE BOUND BY THEM; AND
(III) REPRESENT THAT YOU HAVE THE LEGAL CAPACITY TO ACCEPT THEM OR, IF YOU ARE A MINOR UNDER 14 YEARS OF AGE, THAT YOU ARE ACTING WITH THE REQUIRED AUTHORIZATION OF THE PERSON HAVING PARENTAL AUTHORITY OVER YOU OR YOUR LEGAL TUTOR.

IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST NOT ACCESS OR USE THE WEBSITE OR MONDOSSIER.

1. Right of Access and Licence

Right of access and licence. Subject to your strict compliance with these Terms, Groupe Tecnic Canada grants you a personal, limited, non-exclusive, non-transferable and revocable right of access to use the Website and MonDossier solely for the purposes of consulting the information and services offered therein, creating and managing your Account (as defined below) and, where applicable, scheduling and managing your driving lessons. You do not receive any ownership rights in the software, content or other elements of the Website or MonDossier.

Termination of rights. The foregoing rights terminate automatically when you close your Account or stop using the Website and MonDossier, or when your access is suspended or terminated in accordance with these Terms.

Age and capacity restrictions. General access to the Website is not subject to an age limit, subject to the legal capacity required to enter into a contract. To enter into a driving lesson contract, the student must be at least sixteen (16) years of age at the start of their first practical lesson period, subject to applicable legal requirements. Any minor who creates an Account or enters into a driving lesson contract must obtain the authorization of the person having parental authority over them or of their legal tutor. You represent that you have the required legal capacity or, if you are a minor, that you are acting with such authorization.

2. Transactions and Driving Lesson Services

The financial terms, payment conditions, lesson scheduling, and cancellation and refund policies relating to driving lessons purchased through the Website are governed by the driving lesson contract entered into between Groupe Tecnic Canada (or the relevant driving school) and the student. These Terms do not govern these transactional aspects.

3. User Account and MonDossier

Account creation. Use of MonDossier requires the creation of an account (the “Account”). You must provide the requested information and ensure that it is accurate and up to date. Access to the Account is by means of a username and password, which you must keep confidential. Once the Account is created and, where applicable, the fees required under the driving lesson contract have been paid, MonDossier allows you, among other things, to schedule your driving lessons, consult and manage your student file, and manage your account information and preferences. The available features may vary depending on the services offered by Groupe Tecnic Canada. You may close your Account by following the instructions available in MonDossier or by contacting Groupe Tecnic Canada. Closing the Account does not delete the information that Groupe Tecnic Canada is required to retain under applicable laws or the driving lesson contract.

Updating information. You agree to keep your Account information accurate and up to date. You must notify Groupe Tecnic Canada, as soon as possible, of any material change to this information.

Account responsibility. You are solely responsible for maintaining the confidentiality of your Account and for all activities carried out through it, whether or not authorized by you. You agree to notify Groupe Tecnic Canada immediately of any unauthorized use of your Account or any other security breach.

Personal information compliance. Any collection and use of your personal information through the Website or MonDossier is governed by our Privacy Policy or your driving lesson contract, as applicable. By using the Website, you acknowledge that you have read the Privacy Policy. You must ensure that any personal information or information concerning another person that you transmit through the Website or MonDossier may be communicated and processed in accordance with applicable laws. The obligations set out in this section survive the termination or expiry of these Terms.

Account security. Groupe Tecnic Canada implements reasonable technical and organizational security measures to protect the information associated with your Account. However, no security measure can absolutely guarantee that an unauthorized third party will never be able to circumvent the protections of the Website or MonDossier or make improper use of your information.

Liability for misuse of the Account. To the fullest extent permitted by law, Groupe Tecnic Canada is not liable for any losses you may incur as a result of another person’s use of your Account, whether or not with your knowledge, unless such losses result from a failure by Groupe Tecnic Canada to meet its obligations under these Terms or applicable laws. This provision does not limit your rights as a consumer under the Consumer Protection Act.

Use of other Accounts. You may not use another person’s Account, except with the express authorization of its holder and only to the extent permitted by these Terms. Each Account is personal and reserved for a single user.

Multiple Accounts. Creating multiple Accounts for the same user is prohibited without the prior written authorization of Groupe Tecnic Canada.

Account deletion and inactivity. Groupe Tecnic Canada may suspend or delete an inactive Account in accordance with legal retention obligations and its internal policies. Information that must be retained, including the student file for the applicable minimum period of seven (7) years following the end of the driving lesson contract, will not be deleted before the expiry of that period. Where permitted by law, information retained for statistical purposes may subsequently be anonymized.

4. Use of the Website and MonDossier

Permitted use. Access to and use of the Website and MonDossier are permitted only for lawful use in compliance with applicable laws, these Terms and the guidelines posted by Groupe Tecnic Canada. You must use the Website and MonDossier solely for your personal needs related to Groupe Tecnic Canada’s services and must not allow unauthorized persons to access them.

Restrictions. You must not, directly or indirectly:

(i) copy, reproduce, modify, adapt or create a derivative work of the Website, MonDossier or their content, except to the extent permitted by law;
(ii) rent, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make the Website, MonDossier or their content available to third parties;
(iii) reverse engineer, disassemble, decompile, decode or attempt to discover the source code of the Website or MonDossier;
(iv) remove any proprietary notices or other notices displayed on the Website or in MonDossier;
(v) disclose your credentials or password to a third party;
(vi) access another user’s information or Account without authorization;
(vii) probe, scan or test the vulnerability of the systems, servers or networks connected to the Website or MonDossier, or circumvent their security measures;
(viii) impose an unreasonable load on the systems, servers or networks connected to the Website or MonDossier, or disrupt their operation;
(ix) use a robot, spider, automated collection tool or similar mechanism without authorization;
(x) use information accessible through the Website or MonDossier contrary to these Terms or applicable laws;
(xi) infringe the intellectual property rights, privacy rights or any other rights of a third party;
(xii) engage in phishing, identity theft, spamming or harassment;
(xiii) transmit viruses, malware or other harmful code;
(xiv) use the Website or MonDossier for fraudulent or unlawful purposes; or
(xv) use abusive, threatening, discriminatory or otherwise inappropriate language in your communications with Groupe Tecnic Canada or its representatives.

Suspension of the Website and MonDossier. Groupe Tecnic Canada may temporarily suspend your access to all or part of the Website or MonDossier if it reasonably determines that:

(i) a threat or attack is targeting the systems or services;
(ii) your use creates a risk to the security or operation of the services;
(iii) you are using the services for fraudulent or unlawful purposes;
(iv) your use contravenes applicable laws or these Terms; or
(v) urgent or unscheduled maintenance is required.

Groupe Tecnic Canada will notify you of any suspension as soon as possible and will restore access as soon as the situation giving rise to the suspension is resolved. Such suspension does not affect your rights under the driving lesson contract, if applicable.

Technical security measures. The Website and MonDossier may include technical mechanisms or security features designed to prevent unauthorized use. You must not attempt to remove, disable, circumvent or defeat these mechanisms.

5. Anonymized and Aggregated Data

Groupe Tecnic Canada may collect, compile and use anonymized and aggregated data derived from the use of the Website and MonDossier, including traffic, performance and usage data, in order to analyze and improve its services and the user experience. This data does not allow any person to be identified, directly or indirectly.

6. Content and Information Submitted by the User

Submitted information. You retain, to the extent provided by law, your rights in the Content (as defined below) that you submit through MonDossier or the Website, including through a contact form. Submitting this Content does not transfer its ownership to Groupe Tecnic Canada. For the purposes hereof, “Content” means any text, information, document, image or other information that you submit to Groupe Tecnic Canada through MonDossier or the Website, including through a contact form.

Authorized use of Content. By submitting Content, you authorize Groupe Tecnic Canada, for the period necessary to provide the services and for the retention period required by law, to host, reproduce, process and use it to the extent necessary to provide, administer, secure and improve the Website and MonDossier, in accordance with these Terms and the Privacy Policy. This authorization does not limit the rights granted to you by law with respect to your personal information.

Netiquette and conduct. When communicating with Groupe Tecnic Canada or submitting Content, you agree not to:

(i) make abusive, defamatory, hateful, racist, sexist or otherwise discriminatory remarks;
(ii) transmit vulgar, obscene, threatening or malicious remarks;
(iii) disclose the personal information or confidential information of another person without authorization; or
(iv) infringe the intellectual property rights, image rights, privacy rights or any other rights of a third party.

Representations regarding Content. You represent that the information and documents submitted are accurate to the best of your reasonable knowledge, that you have the right or authorization to submit them and that their submission does not violate the rights of any third party or applicable laws. You agree not to submit personal information concerning another person without the required authorization.

Complaints regarding Content. If you believe that any information or content accessible through the Website or MonDossier violates these Terms, your rights or the rights of a third party, you may contact Groupe Tecnic Canada at the following email address: vieprivee@tecnic.ca, or use the “Contact Us” page of the Website.

7. Intellectual Property

Website, MonDossier and content. You acknowledge that the Website, MonDossier and their content are made available to you subject to a limited right of use in accordance with these Terms. You do not acquire any ownership rights in the Website, MonDossier, their content or the anonymized and aggregated data derived from them, except for the rights you hold in your own Content. As between the parties, Groupe Tecnic Canada reserves and retains all right, title and interest in the Website, MonDossier, their content and the anonymized and aggregated data, including all related intellectual property rights.

Trademarks. All trademarks, logos, trade names and other designations of Groupe Tecnic Canada, Tecnic, the Website or MonDossier are, as between the parties, the exclusive property of Groupe Tecnic Canada or of their respective owners. All other trademarks, logos, trade names and other designations belong to their respective owners. You agree to:

(i) respect Groupe Tecnic Canada’s corporate image and the applicable branding and symbol standards, if any;
(ii) not use Groupe Tecnic Canada’s trademarks outside the scope of these Terms;
(iii) not harm the image, goodwill or reputation of Groupe Tecnic Canada; and
(iv) not use or apply to register any trademark, corporate or business name, sign or logo that is identical or similar to, or likely to be confused with, the trademarks of Groupe Tecnic Canada.

User undertakings. You undertake towards Groupe Tecnic Canada to:

(i) not reproduce, distribute, assign or use the Website, MonDossier or their content other than in accordance with these Terms, except with the prior written authorization of Groupe Tecnic Canada;
(ii) not challenge, usurp or infringe Groupe Tecnic Canada’s intellectual property rights, title and interest, nor participate in or facilitate any such act; and
(iii) promptly notify Groupe Tecnic Canada of any actual, suspected or anticipated infringement of its intellectual property rights that comes to your attention.

Third-party services. The Website and MonDossier may integrate or contain links to third-party services, including payment or financing services. These services are governed by the terms of use and privacy policies of their respective providers. You acknowledge that the relevant providers hold the applicable rights to their services and that Groupe Tecnic Canada is not responsible for their availability, operation or content.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, THE WEBSITE AND MONDOSSIER ARE PROVIDED “AS IS” AND “AS AVAILABLE”. GROUPE TECNIC CANADA MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO THEIR PERFORMANCE, RELIABILITY, UNINTERRUPTED AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SUBJECT TO ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW, GROUPE TECNIC CANADA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AFFILIATED AND ASSOCIATED SCHOOLS AND SUPPLIERS SHALL NOT BE LIABLE TO YOU FOR:

(i) THE USE OF, INTERRUPTION OF, DELAY IN OR INABILITY TO ACCESS OR USE THE WEBSITE OR MONDOSSIER;
(ii) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, TO THE EXTENT PERMITTED BY LAW; OR
(iii) ANY INACCURACY, OMISSION OR UNAVAILABILITY OF INFORMATION ACCESSIBLE THROUGH THE WEBSITE OR MONDOSSIER, OR ANY DECISION MADE ON THAT BASIS.

THESE TERMS DO NOT LIMIT THE RIGHTS YOU HAVE UNDER THE APPLICABLE MANDATORY RULES OF CONSUMER LAW, INCLUDING QUEBEC’S CONSUMER PROTECTION ACT.

9. External Sites

The Website and MonDossier may contain hyperlinks to external sites that take you away from Tecnic’s services (the “External Sites”). You acknowledge and agree that Groupe Tecnic Canada is not responsible for the availability of these External Sites or for the accuracy of their content, products or services. Hyperlinks do not imply that Groupe Tecnic Canada approves or endorses the External Sites. You assume all risks arising from their use and are bound by the terms of use and privacy policy applicable to these External Sites.

10. Indemnification

Indemnification undertaking. To the extent permitted by law, you agree to indemnify and hold harmless Groupe Tecnic Canada, its affiliates, officers, directors, employees, agents, affiliated and associated schools and service providers from any claim, demand, damage, loss, fine, penalty or reasonable costs, including reasonable legal fees, resulting directly from:

(i) your intentional breach of these Terms or applicable laws;
(ii) your fraudulent or unlawful use of the Website or MonDossier;
(iii) the violation of a third party’s rights; or
(iv) the information or documents you submitted through the Website or MonDossier that violate the rights of a third party.

Third-party claims relating to your Content. If a third party makes a claim alleging that your Content or your use of the Website or MonDossier infringes its rights, you must indemnify Groupe Tecnic Canada, provided that:

(i) Groupe Tecnic Canada promptly notifies you of the claim;
(ii) Groupe Tecnic Canada may control the defence and settlement of the claim; and
(iii) you reasonably cooperate in its defence.

11. Termination

Termination for cause by Groupe Tecnic Canada. Groupe Tecnic Canada may suspend or terminate your access to the Website or MonDossier, in whole or in part, with immediate effect:

(i) if you fail to comply with these Terms;
(ii) if your use violates applicable laws;
(iii) in the event of actual or reasonably suspected fraudulent or unlawful activity;
(iv) if your use creates a risk to the security or operation of the services; or
(v) if you engage in abusive, threatening or otherwise inappropriate conduct towards Groupe Tecnic Canada or its representatives.

Termination without cause by Groupe Tecnic Canada. Groupe Tecnic Canada may terminate your access to the Website or MonDossier, in whole or in part, without cause, upon thirty (30) days’ written notice given in accordance with these Terms. Termination of such access does not modify the rights and obligations set out in the driving lesson contract, if applicable.

Effect of termination. Upon termination or expiry of these Terms:

(i) the rights granted to you terminate immediately;
(ii) you must cease all use of the Website and MonDossier; and
(iii) the information associated with your Account may be retained, deleted or anonymized in accordance with applicable laws and Groupe Tecnic Canada’s retention policies.

Termination of these Terms does not automatically terminate a driving lesson contract. For the termination of driving lessons and the related refund conditions, please refer to the applicable driving lesson contract.

Survival. Provisions which by their nature should survive the termination or expiry of these Terms shall survive such termination or expiry, including without limitation Sections 6, 7, 8, 9, 10, 11 and 12 of these Terms.

12. General Provisions

Assignment. You may not assign or transfer these Terms or any right or obligation arising from them without the prior written consent of Groupe Tecnic Canada. Groupe Tecnic Canada may assign these Terms in connection with a merger, acquisition, reorganization or sale of all or part of its assets.

Electronic communications. By using the Website or MonDossier, you agree to receive electronic communications from Groupe Tecnic Canada, including legal notices, security updates, Account information and service notifications. Certain communications necessary for security, Account administration and the operation of the Website or MonDossier cannot be disabled. For promotional or marketing communications, you may withdraw your consent at any time by following the unsubscribe instructions or by contacting Groupe Tecnic Canada.

Notices. We may send you any notice required under these Terms or by law by any permitted method, including by posting a notice on the Website or sending a notice to the email address associated with your Account. Unless otherwise provided by law, notices are deemed received on the business day following their transmission. You agree to send us any notice in writing to the following email address: vieprivee@tecnic.ca.

Entire agreement and precedence. These Terms, together with the Privacy Policy, govern your access to and use of the Website and MonDossier. The driving lesson contract, where applicable, constitutes a separate contract governing driving lesson services, payments, cancellations and refunds. In the event of any inconsistency or conflict between these Terms and the driving lesson contract, the provisions of the driving lesson contract shall prevail.

Waiver. Groupe Tecnic Canada’s failure to enforce any right or provision of these Terms shall not constitute a waiver of its right to enforce such right or provision in the future. Any waiver shall be effective only if made in writing and signed by a duly authorized representative of Groupe Tecnic Canada. Except as expressly provided in these Terms, the exercise by Groupe Tecnic Canada of any of its remedies is without prejudice to its other remedies.

Severability. If, for any reason, a court of competent jurisdiction finds any provision of these Terms to be invalid, illegal or unenforceable, that provision shall be interpreted so as to best reflect the original intent of the parties, and the remaining provisions of these Terms shall remain in full force and effect.

Force majeure. Groupe Tecnic Canada shall not be liable to you and shall not be deemed to be in default or breach by reason of any failure or delay in the performance of its obligations hereunder where such failure or delay is due to unforeseeable events beyond its control, such as strikes, labour disputes, civil unrest, riots, rebellions, invasions, hostilities, wars, terrorist attacks, embargoes, epidemics, pandemics, natural disasters, floods, fires, sabotage, interruptions or unavailability of electricity, telecommunications or hosting services, or any other circumstance beyond its reasonable control.

Governing law and jurisdiction. These Terms are governed by, interpreted and enforced in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of laws rules. Subject to applicable mandatory provisions, including in consumer matters, you agree that any dispute between you and Groupe Tecnic Canada arising out of or relating to these Terms shall be brought before and settled by the competent courts of the judicial district of Montreal, in the Province of Quebec.